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Request Tracker - Trouble ticketing system

Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store.

The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.



Obtaining

Web pagehttp://www.bestpractical.com/rt/
Source tarballhttp://www.fsck.com/pub/rt/release/rt.tar.gz
Source informationhttp://www.bestpractical.com/rt/download.html
Latest versionhttp://www.fsck.com/pub/rt/release/rt.tar.gz
Version 3.0.10 (stable) released on 2004-05-14
Licensed under The GNU General Public License, Version 2 or later.
This is not a GNU package.

Documentation
User manual available in PDF format from http://www.bestpractical.com/rt/draftmanual.pdf; User manual available in ASCII text format from http://www.bestpractical.com/rt/docs/3.0/
Support contacts

Announce List<rt-announce@lists.fsck.com> <rt-announce-request@lists.fsck.com> body: subscribe http://www.bestpractical.com/rt/lists.html
Help List<rt-users@lists.fsck.com> <rt-users-request@lists.fsck.com> body: subscribe http://www.bestpractical.com/rt/lists.html
Developer List<rt-devel@lists.fsck.com> <rt-users-devel@lists.fsck.com> body: subscribe http://www.bestpractical.com/rt/lists.html
Bug Databasehttp://rt3.fsck.com/NoAuth/Buglist.html
SupportPaid technical and installation support available from BestPractical, Inc. at http://www.bestpractical.com/support.html

Project contacts

Maintainers
Developers

Related information

Source repository:pserver:anoncvs@cvs.fsck.com:/raid/cvsroot co rt http://www.bestpractical.com/rt/cvs.html
Interfacesweb, command line, email
Source languagesC
Use requirementsMySQL
Related programsWreq, Open Ticket Request System

Entry information

License verified byJanet Casey <jcasey@gnu.org> on 2000-12-02
Entry compiled byJanet Casey <jcasey@gnu.org>

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The copyright licensing notice below applies to this text. The software described in this text has its own copyright notice and license, which can usually be found in the distribution itself.

Copyright © 2000, 2001, 2002, 2003, 2004 Free Software Foundation, Inc.

Permission is granted to copy, distribute, and/or modify this document under the terms of the GNU Free Documentation License, Version 1.1 or any later version published by the Free Software Foundation; with no Invariant Sections, with no Front-Cover Texts, and with no Back-Cover Texts. A copy of this license is included in the file COPYING.DOC.

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